Privacy Policy

Last updated: March 2, 2026

1. Who We Are

This website is operated by 520 Innovations LLC DBA FlowTier, located in Reading, MA. For questions about this policy, contact us at support@flowtier.io or call (855) 594-4425.

2. Information We Collect

We collect information you voluntarily provide when you:

Fill out a form on our website (name, phone number, email, company name, company type, website URL, or business description).
Book a call or appointment through our scheduling tool.
Interact with our AI demo system via SMS, chat, or voice.
Contact us directly via email or phone.

We also automatically collect certain technical data through cookies and analytics tools, including IP address, browser type, device information, pages visited, and referring URLs.

3. How We Use Your Information

To provide the AI demo experience you requested.
To send you transactional messages (demo links, appointment confirmations, account updates).
To send you marketing messages, only if you have given explicit consent.
To improve our services, website, and user experience.
To comply with legal obligations.

4. SMS / Text Messaging Policy

If you provide your phone number and consent to receive text messages, the following applies:

Message types: You may receive demo links, appointment reminders, follow-up messages, and (if opted in) promotional offers.
Frequency: Message frequency varies based on your interactions. Typically 1–10 messages per month.
Costs: Message and data rates may apply depending on your carrier and plan.
Opt-out: Reply STOP to any message to unsubscribe from text messages at any time.
Help: Reply HELP for assistance, or contact us at support@flowtier.io.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers (CRM platforms, communication tools, analytics services) strictly to operate our business and deliver our services. All service providers are bound by data protection agreements.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure data storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking

We use cookies and similar tracking technologies to analyze website traffic, personalize content, and improve your experience. You can control cookie preferences through your browser settings. Our site may also use third-party analytics tools (such as Google Analytics) that collect anonymized usage data.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Opt out of marketing communications at any time.
Request a copy of your data in a portable format.

To exercise any of these rights, contact us at support@flowtier.io.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.